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Report a Lost / Stolen Debit Card  # 800-523-4175

Report a Lost / Stolen Credit Card # 800-325-3678

 

 

FRAUD PREVENTION ADVICE

IF YOUR KEYS WERE TAKEN:
Change or re-key whichever locks need to be changed for your protection.

IF YOUR CHECKS OR CREDIT CARDS WERE TAKEN:
Notify your bank or credit card company if you have not already done so, and have them change the account number (1-800-325-3678 for a METRO VISA account). Then call the three credit reporting bureaus to report the loss, and ask them to put a FRAUD ALERT on your account so NO NEW CREDIT will be issued without contacting you. This is especially important if any form of identification was also stolen at the same time.

Experian 1-888-397-3742
Trans Union 1-800-680-7289
Equifax 1-800-525-6285

IF YOUR STOLEN CHECKS OR CARDS HAVE BEEN USED:
The subsequent use of any of the stolen checks or credit cards must be reported to the police by the merchant or bank where it was presented for payment. Contact the banks and/or businesses that accepted your checks or cards to notify them of the fraudulent use. Encourage the banks and businesses to pursue charges against any suspects identified. Your bank or credit card company should have you sign an affidavit of check forgery or credit card fraud, and they should reverse all of the checks/charges relating to the fraudulent transactions.

IF YOUR SOCIAL SECURITY CARD WAS TAKEN:
Call the Social Security Administration FRAUD HOTLINE to notify them of the loss and get information on how to get a duplicate card. Also, notify the credit reporting bureaus listed above. Request a copy of a credit report a month or two after the theft to make sure no fraudulent accounts are being opened.

S.S.A. Fraud Hotline 1-800-269-0271

IF YOUR DRIVER'S LICENSE WAS TAKEN:

Apply for a new Driver's License as soon as possible and ask them if anyone has applied for a license since yours was stolen. They can refer you to an investigator. Also, notify the credit reporting bureaus and request a credit report after one month.

IF NEW CHECKS OR CARDS HAVE BEEN MAILED TO A DIFFERENT ADDRESS:
Call the U.S. Postal Inspectors about mail being falsely forwarded, and notify the credit reporting bureaus.

U.S.P.S. Inspection Service 1-800-372-8347 or your Local Postal Inspector

IF SOMEONE HAS STOLEN YOUR IDENTITY TO GET NEW CREDIT:

Call the local police department and make an Identity Theft (IDFRD) report. In Illinois, Identity Theft becomes a crime only when any victim (person or business) suffers a monetary loss. Also, call the Federal Trade Commission Identity Theft Hotline to notify them and get advice on how to proceed. Notify all three credit reporting bureaus to put a Fraud Alert on your data and immediately request a credit report. You must then advise the credit bureau and the institution making the entry of any specific fraudulent accounts appearing on that report. That institution should send you an affidavit of account/transaction fraud to sign and return to them.

FTC ID Theft Hotline 1-877-438-4338
To report fraud to the FTC other than ID Theft, call: 1-877-382-4357

OTHER INTERNET RESOURCES FOR ADVICE AND INFORMATION:
Federal Bureau of Investigation
Privacy Rights Clearinghouse
PRC - Identity Theft Resources
Internet Fraud Complaint Center
NWCCC Website
W3C Web Security
SCAMWATCH


OTHER PHONE RESOURCES FOR ADVICE AND INFORMATION
Federal Government Information Center (for agency phone numbers) 1-800-688-9889

What you can do to protect yourself and your family from being victimized again.

  •  Don't put your drivers license or social security number on  your checks. This makes it easy to get a false ID made.

  •  Don't carry your social security card or birth certificate copy in your wallet or purse.

  •  Keep all credit card receipts safe. Many criminals use numbers off receipts to defraud.

  •  Safeguard your PIN  for all cards/accounts. Do not write them on or keep them with the cards.

  •  Shred credit card offers you get in the mail. Thieves steal mail and trash to get these.

  •  NEVER give your credit or debit card numbers to someone calling you. Make charges only when you call, and remember, Card Fraud  Investigators will never call and ask for your card number.

 

 

 

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Copyright © 2007 Metro Federal Credit Union  Last modified: 08/10/08