At METRO, we understand that life can sometimes throw unexpected challenges your way. Whether it's a sudden job loss, a medical emergency, or unforeseen expenses, we're here to support you during times of financial hardship. Our commitment goes beyond traditional banking services – we're your trusted partner, ready to provide compassionate assistance and practical solutions to help you navigate through difficult times.

When facing financial difficulties, it's natural to feel overwhelmed and uncertain about where to turn. That's why we offer a range of resources and support to help alleviate your burdens and regain control of your finances. Our dedicated team is here to listen, understand your unique situation, and work with you to find personalized solutions that meet your needs.

Here's How We Can Help

  1. Financial Counseling: Our experienced financial advisors are available to provide personalized guidance and support. Whether you need help creating a budget, managing debt, or exploring options for debt consolidation, we're here to empower you with the knowledge and tools to make informed decisions.
  2. Loan Assistance Programs: We offer flexible options for loan repayment, including reduced payments, forbearance, and loan modifications, to help ease the burden of monthly payments during difficult times. Our goal is to find a solution that works for you and your financial situation.
  3. Community Partnerships: We collaborate with local nonprofit organizations and community resources to offer additional support services, such as food assistance, job training, and housing counseling. Together, we're committed to helping you overcome obstacles and build a stronger financial future.
  4. Educational Resources: Knowledge is power, and we're dedicated to providing educational resources and workshops to help you improve your financial literacy and skills. From budgeting basics to understanding credit, we're here to empower you with the tools you need to thrive financially.

To schedule an appointment to speak to a financial advisor or one of our loan officers, please call us at 847-670-0456, during office hours.  You may also email a Member Services Representative at accountservices@mcu.org and we will respond to your request within one business day.

If you're experiencing financial hardship, don't hesitate to reach out to us. We're here to listen, support, and guide you every step of the way. Together, we'll overcome obstacles and pave the way towards a brighter financial future. At METRO, we believe in the power of community and the importance of supporting one another through life's challenges.