Lost or Stolen Card

METRO Federal Credit Union is always working behind the scenes to ensure that your financial information is protected. With our SecurLOCK Fraud Alert Protection System, your debit and/or credit card transactions are analyzed as they occur. If suspicious activity or “out of habit” purchases take place, you will receive a phone call to confirm if the transaction is fraud or a legitimate purchase.

You may contact SecurLOCK directly at 800-369-4887, but remember, we will never ask for your account number or PIN. If you receive a message with a different phone number, it is not a legitimate message and you should call the credit union immediately. If SecurLOCK doesn’t hear back from you within 48 hours of calling, your card will be blocked from all use as a precautionary measure.

The SecurLOCK Fraud Alert Protection System is just one more way METRO Federal Credit Union helps you fight against fraud and save you the hassle of identity theft!